Foo Store - Merch Traffic
FooZealand
473 posts
So I just noticed that the FF store now says... Powered by Merch Traffic.
Support now also just says contact this email address:
support@fooservice.zendesk.com
Before - Live Nation had a proper ticket raising system.
Who the hell are Merch Traffic I said to myself... looked... could find stuff all.
https://www.merchtraffic.com/contact/
CONTACT
General Inquiries INFO@MERCHTRAFFIC.COM
Licensing Inquiries LICENSING@MERCHTRAFFIC.COM
Sales Inquiries SALES@MERCHTRAFFIC.COM
Ecommerce Customer Service Issues CUSTOMEREXPERIENCE@MERCHTRAFFIC.COM
Press & Marketing MARKETING@MERCHTRAFFIC.COM
BUT
On the LN page, the old ticketing system is gone - cant log in or see any of the old tickets I raised.
But on the support page at the bottom
https://shop.livenation.com/pages/support
it has...
https://merchtraffic.zendesk.com/hc/en-us
lnmerch@musictoday.zendesk.com or 800-767-7160
Cant log in to that Merch traffic zendesk page at all.
Zendesk is a helpdesk platform - but the fact the LN page refers to Merch Traffic says they must still be Live Nation.
So this is REALLY worrying on the same above LN support page...
Can I make changes to my order?
Please note that we are unable to cancel, change, combine
shipping or add items to an order once has been submitted.
If this is all the same company - then we are REALLY fucked now.
Comments
Ok - ticketing system is here
https://merchtraffic.zendesk.com/hc/en-us/requests/new
Order help page is here - though it is beyond utterly hopeless:
Billing issues page feedback - "0 out of 7 found this helpful".
https://merchtraffic.zendesk.com/hc/en-us/categories/4406597404695-Order-Help
Oh I hope they haven't gone backwards just as things were starting to get better. As you know they were really good and fast about replacing my oversized hoodie!