Taylor Hawkins Taylor Hawkins • 1972 - 2022 Visit Memorial

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Foo Store - Merch Traffic

FooZealandFooZealand 370 posts
edited February 18 in General Foo Discussion

So I just noticed that the FF store now says... Powered by Merch Traffic.

Support now also just says contact this email address:

support@fooservice.zendesk.com

Before - Live Nation had a proper ticket raising system.

Who the hell are Merch Traffic I said to myself... looked... could find stuff all.

https://www.merchtraffic.com/contact/

 CONTACT

General Inquiries INFO@MERCHTRAFFIC.COM

Licensing Inquiries LICENSING@MERCHTRAFFIC.COM

Sales Inquiries SALES@MERCHTRAFFIC.COM

Ecommerce Customer Service Issues CUSTOMEREXPERIENCE@MERCHTRAFFIC.COM

Press & Marketing MARKETING@MERCHTRAFFIC.COM


BUT

On the LN page, the old ticketing system is gone - cant log in or see any of the old tickets I raised.

But on the support page at the bottom

https://shop.livenation.com/pages/support

it has...

https://merchtraffic.zendesk.com/hc/en-us

lnmerch@musictoday.zendesk.com or 800-767-7160


Cant log in to that Merch traffic zendesk page at all.


Zendesk is a helpdesk platform - but the fact the LN page refers to Merch Traffic says they must still be Live Nation.


So this is REALLY worrying on the same above LN support page...

Can I make changes to my order?

Please note that we are unable to cancel, change, combine

shipping or add items to an order once has been submitted.


If this is all the same company - then we are REALLY fucked now.

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